Privacy Policy

1. Introduction

idn66 ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access or use our online gaming platform at idn66.cam, including all related services, mobile applications, and software (collectively, the "Services").

By creating an account, accessing our website, or using any of our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you must immediately discontinue use of our Services and refrain from registering an account.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of idn66 Services. We reserve the right to update or modify this Privacy Policy at any time. Material changes will be communicated through email notification or prominent notice on our website. Your continued use of our Services following any changes indicates your acceptance of the updated Privacy Policy.

2. Information We Collect

idn66 collects several categories of information to provide, maintain, and improve our Services, comply with legal obligations, and ensure platform security. The information we collect includes:

2.1 Personal Identification Information

When you register an account with idn66, we collect personal identification information including:

• Full Legal Name: Your complete name as it appears on your Indonesian identity card (KTP) or passport
• Date of Birth: To verify you are at least 21 years of age as required by our Terms and Conditions
• Residential Address: Your complete street address, city, province, and postal code within Indonesia
• Email Address: A valid email address for account communications, security notifications, and customer support
• Mobile Phone Number: Your Indonesian mobile phone number for account verification, security alerts, and customer support contact
• Government-Issued Identification: Copies of your Indonesian identity card (KTP), passport, or other government-issued photo identification for Know Your Customer (KYC) verification purposes

2.2 Financial Information

To process deposits and withdrawals, we collect financial information including:

• Indonesian bank account details (bank name, account number, account holder name) for banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, and Bank Permata
• E-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja
• Transaction history including deposit amounts, withdrawal requests, bonus credits, and wagering activity
• Payment method verification documents such as bank statements or e-wallet screenshots to confirm account ownership

We do not store complete credit card numbers or sensitive payment authentication details. Payment processing is handled through secure third-party payment gateways that comply with international security standards.

2.3 Gaming Activity Data

To provide gaming services, detect fraud, and comply with regulatory requirements, we collect information about your gaming activity including:

• Game selections, bet amounts, win/loss records, and game session durations
• Sports betting selections including football markets (BRI Liga 1, English Premier League, La Liga, Champions League), mix parlay (accumulator) bets, and other sports wagering activity
• Togel (lottery) number selections and draw results
• Bonus redemptions, wagering requirements progress, and promotional activity
• Account balance history and fund movements

2.4 Technical and Device Information

When you access idn66 Services, we automatically collect certain technical information including:

• IP address, browser type and version, operating system, and device type (desktop, mobile, tablet)
• Website navigation patterns, pages visited, links clicked, and time spent on pages
• Referring website or source that directed you to idn66
• Geographic location data derived from your IP address (country, city, region)
• Cookies and similar tracking technologies (see Section 8 for details)

2.5 Communications and Support Interactions

We collect and retain records of all communications between you and idn66 including:

• Live chat transcripts with customer support agents
• Email correspondence with our support team
• WhatsApp and Telegram messages sent to our customer service channels
• Feedback, complaints, and dispute resolution communications

3. How We Use Your Information

idn66 uses the collected information for the following legitimate business purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your gaming account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, live dealer tables, sports betting markets, togel lottery, and other gaming products
• Calculating winnings, processing payouts, and maintaining accurate account balances
• Applying bonuses, promotions, and VIP rewards to your account

3.2 Identity Verification and Fraud Prevention

• Verifying your identity through KYC procedures to prevent underage gambling and identity theft
• Confirming you are at least 21 years of age as required by our Terms and Conditions
• Detecting and preventing fraudulent activity, multiple accounts, bonus abuse, and money laundering
• Monitoring suspicious betting patterns and collusion with other players
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations

3.3 Customer Support and Communications

• Responding to your inquiries, questions, and support requests via live chat, email, WhatsApp, and Telegram
• Sending transactional notifications including deposit confirmations, withdrawal updates, and bonus credits
• Providing important account security alerts such as login from new device, password change confirmations, and withdrawal requests
• Communicating updates to our Terms and Conditions, Privacy Policy, and game rules

3.4 Marketing and Promotions (With Your Consent)

• Sending promotional emails about new games, special bonuses, cashback offers, and VIP programs
• Providing personalized offers based on your gaming preferences and activity level
• Announcing tournament competitions, seasonal promotions, and special events

You may opt out of marketing communications at any time by clicking the unsubscribe link in promotional emails or by contacting our customer support team. Note that you will continue to receive essential transactional and account security communications even after opting out of marketing messages.

3.5 Platform Improvement and Analytics

• Analyzing user behavior to improve website functionality, game selection, and user experience
• Testing new features, payment methods, and gaming products
• Conducting market research and player satisfaction surveys
• Optimizing website performance for Indonesian internet connections and mobile networks

3.6 Legal Compliance and Protection

• Complying with applicable laws, regulations, and legal obligations
• Responding to legal requests from law enforcement or regulatory authorities
• Enforcing our Terms and Conditions and other policies
• Protecting our rights, property, and safety as well as the rights of our players
• Resolving disputes and investigating complaints

4. How We Share Your Information

idn66 respects your privacy and does not sell or rent your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment processors that handle deposits and withdrawals through Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and others who supply casino games and live dealer content
• Identity verification services that conduct KYC checks and age verification
• Cloud hosting providers that store our data securely
• Customer support software platforms that manage live chat and email communications
• Analytics services that help us understand user behavior and improve our platform

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information and may only use your data to perform services on behalf of idn66.

4.2 Legal Requirements and Law Enforcement

We may disclose your information when required by law or in response to valid legal processes including:

• Court orders, subpoenas, or other legal demands from law enforcement or regulatory authorities
• Requests from Indonesian government agencies investigating illegal activity
• Compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) reporting obligations
• Protection of our legal rights in litigation or dispute resolution proceedings

4.3 Business Transfers

In the event that idn66 is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email and/or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with business partners, advertisers, and other third parties for research, marketing, and analytics purposes. This data does not contain any personally identifiable information.

5. Data Security Measures

idn66 implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols, the same technology used by Indonesian banks
• Secure Data Storage: Personal information is stored on secure servers protected by firewalls, intrusion detection systems, and 24/7 monitoring
• Access Controls: Employee access to personal data is restricted on a need-to-know basis, with multi-factor authentication and audit logging
• Regular Security Audits: Independent security firms conduct quarterly audits of our systems and infrastructure
• Payment Security: Financial transactions are processed through PCI-DSS compliant payment gateways
• Account Security Features: Two-factor authentication (2FA), login notifications, and device recognition to prevent unauthorized access

While we implement industry-leading security measures, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized access to your account.

6. Data Retention

idn66 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Information is retained for the duration of your account relationship with idn66
• Closed Accounts: After account closure, we retain personal data for a minimum of 7 years to comply with financial record-keeping regulations and to resolve any potential disputes
• Transaction Records: Financial transaction history is retained for 10 years in accordance with anti-money laundering regulations
• Communications: Customer support communications are retained for 3 years for quality assurance and dispute resolution purposes
• Marketing Data: If you opt out of marketing communications, we retain your email address indefinitely to ensure we honor your opt-out preference

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with data protection best practices.

7. Your Privacy Rights

As an idn66 player, you have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used format within 30 days of your request.
• Correction: You may update or correct inaccurate personal information by logging into your account or contacting customer support.
• Deletion: You may request deletion of your personal information, subject to our legal retention obligations. Note that account closure may be necessary to honor deletion requests.
• Restriction: You may request that we restrict processing of your personal information under certain circumstances, such as while we verify the accuracy of disputed data.
• Objection: You may object to our processing of your personal information for marketing purposes at any time by opting out of promotional communications.
• Data Portability: You may request that we transfer your personal information to another service provider in a machine-readable format where technically feasible.

To exercise any of these rights, please contact our customer support team via email at [email protected] or through live chat. We will respond to your request within 30 days and may require identity verification to protect your privacy.

8. Cookies and Tracking Technologies

idn66 uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. Cookies are small text files stored on your device that help us recognize you on return visits.

We use the following types of cookies:

• Essential Cookies: Required for website functionality, including login sessions, account security, and shopping cart features. These cannot be disabled without impairing core functionality.
• Performance Cookies: Collect anonymous information about how you use our website, such as pages visited and links clicked, to help us improve site performance.
• Functional Cookies: Remember your preferences such as language selection, display settings, and customization choices.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness.

You can manage cookie preferences through your browser settings. Note that disabling cookies may limit your ability to use certain features of idn66 Services.

9. Third-Party Links

idn66 may contain links to third-party websites, game providers, or payment processors. This Privacy Policy applies only to information collected by idn66. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

idn66 Services are intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will immediately delete such information and terminate the associated account. If you believe we have collected information from a minor, please contact us immediately at [email protected].

11. International Data Transfers

idn66 primarily serves players within Indonesia. However, some of our service providers and data storage facilities may be located outside Indonesia. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

idn66 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated through email notification to your registered email address or through a prominent notice on our website at least 30 days before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of idn66 Services after any modifications indicates your acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the idn66 website
• Response Time: We aim to respond to all privacy inquiries within 48 hours

Our customer support team is available around the clock in Indonesian and English to address your privacy questions and assist with any data-related requests.